Frequently Asked Questions
Q: What forms of payment do you accept?
A: We accept all major credit cards: MasterCard, Visa, American Express, Discover, and PayPal.
Q: What currency are the prices in your store?
A: All prices displayed on our website are in Canadian Dollars (CAD).
Q: Do you have physical stores or just an online shop?
A: We do not have any physical stores yet. We only sell online for now.
Q: Do you ship internationally?
A: Currently, we only ship to Canada and the United States. Each order is carefully prepared and delivered within 7 to 15 business days with full tracking.
Q: Do we need to sign for the shipment?
A: You do not need to sign for the shipment.
Q: Where do you ship products from?
A: Our products are shipped directly from our warehouses, allowing us to guarantee fast and reliable deliveries for our North American customers (7 to 15 business days). We only work with reliable suppliers to offer you quality products at competitive prices.
We sample each item and even visit factories to ensure the best quality and sustainable practices.
Q: How long does it take for my product to be shipped?
A: It takes 2 to 3 business days for your product to be shipped.
Q: What is the estimated delivery date (ETA)?
A: Depending on your location, delivery can take between 7 and 30 days. Rest assured that we will send you your tracking number as soon as the product is shipped.
Q: How can I return and replace my item?
A: We strongly believe in the quality of our products. That's why we offer a risk-free 30-day money-back guarantee (excluding return shipping costs).
If for any reason you are not satisfied with your product, simply send it back to us, and we will refund or exchange your product (the decision is yours), up to 30 days, no questions asked.
Please contact us by email at infos@gadgetshop.ca first, and we will provide you with the appropriate return address in Canada.
⚠️ Please note that return/exchange shipping costs are your responsibility. We will not provide a return shipping label.
⚠️ Please also note that any return sent to us without prior contact with our customer service will not be accepted.
Q: Where is my order confirmation?
A: The order confirmation email is sent to your email within 24 hours of payment. Please try checking your spam or junk folder as it may also be there.
Q: What if I want to cancel my order?
A: Most items are processed within 6 to 8 hours. If you wish to cancel your order for any reason, please send us a message by going to the "Contact Us" page.
Q: What if I still need help?
A: That's what we're here for. Please send us a message by going to the "Contact Us" page.
A: We accept all major credit cards: MasterCard, Visa, American Express, Discover, and PayPal.
Q: What currency are the prices in your store?
A: All prices displayed on our website are in Canadian Dollars (CAD).
Q: Do you have physical stores or just an online shop?
A: We do not have any physical stores yet. We only sell online for now.
Q: Do you ship internationally?
A: Currently, we only ship to Canada and the United States. Each order is carefully prepared and delivered within 7 to 15 business days with full tracking.
Q: Do we need to sign for the shipment?
A: You do not need to sign for the shipment.
Q: Where do you ship products from?
A: Our products are shipped directly from our warehouses, allowing us to guarantee fast and reliable deliveries for our North American customers (7 to 15 business days). We only work with reliable suppliers to offer you quality products at competitive prices.
We sample each item and even visit factories to ensure the best quality and sustainable practices.
Q: How long does it take for my product to be shipped?
A: It takes 2 to 3 business days for your product to be shipped.
Q: What is the estimated delivery date (ETA)?
A: Depending on your location, delivery can take between 7 and 30 days. Rest assured that we will send you your tracking number as soon as the product is shipped.
Q: How can I return and replace my item?
A: We strongly believe in the quality of our products. That's why we offer a risk-free 30-day money-back guarantee (excluding return shipping costs).
If for any reason you are not satisfied with your product, simply send it back to us, and we will refund or exchange your product (the decision is yours), up to 30 days, no questions asked.
Please contact us by email at infos@gadgetshop.ca first, and we will provide you with the appropriate return address in Canada.
⚠️ Please note that return/exchange shipping costs are your responsibility. We will not provide a return shipping label.
⚠️ Please also note that any return sent to us without prior contact with our customer service will not be accepted.
Q: Where is my order confirmation?
A: The order confirmation email is sent to your email within 24 hours of payment. Please try checking your spam or junk folder as it may also be there.
Q: What if I want to cancel my order?
A: Most items are processed within 6 to 8 hours. If you wish to cancel your order for any reason, please send us a message by going to the "Contact Us" page.
Q: What if I still need help?
A: That's what we're here for. Please send us a message by going to the "Contact Us" page.